Orders are typically delivered within 2 DAYS AFTER OUR STANDARD 4 WEEK production, with expedited shipping options available upon request.
Shipping fees are calculated based on the destination, package weight, and selected shipping method. Bulk orders may qualify for free shipping.
Once your order is shipped, a tracking number will be provided to monitor the delivery status in real time.
Returns and refunds are only applicable for defective or incorrect items. Custom orders are non-refundable unless there’s a manufacturing fault.
To initiate a return, contact customer service within 7 days of receiving the item. Proof of purchase and photos of the defect may be required.
Refunds are processed within 5-10 business days after the returned item is received and inspected. Payment will be credited back to the original payment method.
Please find some useful FAQ’s below. Our team is always on hand to respond to your questions or to assist. Please do not hesitate to contact our team.
Our minimum order quantity is typically 10 pieces per design. However, this may vary depending on the type of apparel and customization requirements. Please contact us for specific details.
We offer a wide range of customization options, including screen printing, embroidery, sublimation, heat transfer, and direct-to-garment printing. You can also choose from various fabrics, colors, and designs.
Production times vary based on the order size and complexity of the design. Generally, it takes 3-6 weeks from the time the design is approved to the completion of the order. Rush orders can be accommodated for an additional fee.
Yes, we can provide a sample for your review before proceeding with the full production. There may be a fee for the sample, which can be deducted from your bulk order total if you proceed.
Absolutely! Our design team is available to help bring your vision to life. Whether you have a rough idea or a complete design, we’ll work with you to create the perfect look for your apparel.
We require a 70% deposit upon order confirmation, with the remaining balance due upon completion before shipping. Payment terms can be discussed for large or recurring orders.
As all items are custom-made, we do not accept returns or exchanges unless there is a manufacturing defect. If you encounter any issues with your order, please notify us within 7 days of receiving the goods, and we’ll work to resolve the problem promptly.